Our products are made to order therefore it takes 1-3 working days to dispatch.
We ship WORLDWIDE and our shipping provider is DHL.
Delivery time for EUROPE is 1-3 working days depending on the country. Delivery time for US, CANADA and the rest of the world is 2-4 working days.
* DHL REMOTE AREAS REQUIRE A SURCHARGE OF 20 EUROS.
Please find below the link for the remote areas list:
***WE ARE NOT RESPONSIBLE FOR DELAYS THAT MAY OCCUR DUE TO CUSTOMS, AIRPORTS, FLIGHT CANCELLATIONS, STRIKES OR EXTREME WEATHER CONDITIONS.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
In case a customer would like to EXCHANGE a product (size, color, style), we need to be informed within 7 days and the customer should ship it back within 14 days after the product has been delivered. The product must not be used by the customer. In case the product it is used, altered or damaged in any way, it is not eligible for exchange. The customer must cover all shipping costs that occur. Customised products are not eligible for exchange.
We replace faulty or defective items. In such case, send us an email at firstname.lastname@example.org once you received the faulty product and we will guide you on how to proceed with the exchange. *All shipping expenses will be covered by YUME
*Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All our products are made to order, therefore we do not accept returns for a refund but we gladly exchange a product.